Senior Technical Account Manager - job 2 of 3

Job Summary

A company is looking for a Sr. Technical Account Manager.

Key Responsibilities

• Act as a technical advisor and represent the voice of the customer to influence engineering and accelerate customer deployment
• Deliver client-specific initiatives requiring integration, product development, and customization to achieve Positive Business Outcomes
• Manage delivery impediments, risks, and issues while leading cross-functional team initiatives

Required Qualifications

• 4+ years of Technical Account Management experience in a SaaS/CX/CCaaS domain
• Knowledge of REST/JSON API for system integrations
• Familiarity with software languages such as JavaScript, Java, Ruby, and Python
• Understanding of common enterprise software platforms like SFDC, Dynamics, and Oracle
• High-level knowledge of relational databases and MongoDB