Senior Service Desk Representative

Job Summary

A company is looking for a Service Desk Rep-Senior Associate to provide technological support and manage customer interactions.

Key Responsibilities

• Manages customer expectations and resolves complex issues
• Conducts testing and recommends system modifications to improve user experience
• Collaborates with business units to address advanced technical needs and enhance service delivery

Required Qualifications

• High School Diploma or GED (Preferred)
• 0-2 years of relevant experience (Preferred)
• Equivalent combination of education and experience may be considered