Technical Support Team Lead

Job Summary

A company is looking for a Technical Support Team Lead for their Meditation and Mental Wellness app.

Key Responsibilities

• Troubleshoot technical issues including bugs, data discrepancies, and app crashes
• Collaborate with internal teams to document and resolve platform issues
• Manage escalations from internal teams and contribute to continuous improvement efforts

Required Qualifications

• 2-4 years of experience in customer or technical support operations
• At least 1 year of experience managing teams
• Experience supporting software or digital platforms
• Familiarity with support tools such as Zendesk or Jira
• Ability to thrive in a fast-paced, cross-functional environment