Senior Product Support Specialist

Job Summary

A company is looking for a Sr. Product Support Specialist to enhance the Pinner support experience through technical expertise and cross-functional collaboration.

Key Responsibilities

• Utilize product knowledge to identify and resolve technical challenges for users
• Develop processes that empower frontline teams to improve user investigations and experiences
• Analyze support metrics to provide actionable insights and enhance product quality

Required Qualifications

• 5+ years of experience in product support or related fields
• Bachelor's degree in Business Administration or a related field, or equivalent experience
• Proven experience in troubleshooting technology products and platforms
• Proficiency in data analysis tools, particularly SQL
• Experience collaborating with cross-functional teams in a global context