Senior Patient Success Advocate - job 2 of 2

Job Summary

A company is looking for a Senior Patient Success Advocate, requiring weekend availability.

Key Responsibilities

• Deliver exceptional support to patients via phone, email, and chat, resolving inquiries and technical issues
• Educate patients on the capabilities and benefits of the service to empower their care journey
• Proactively follow up with patients to ensure concerns are resolved and provide ongoing support

Required Qualifications

• 3+ years of multi-channel help desk experience, preferably in a healthcare-related field
• Experience in a customer-facing role within healthcare, aiding patients in navigating the system
• Prior experience in a metrics-driven position and with Medicare patients
• Experience working in a remote environment
• Ability to identify trends and provide feedback with positive intent