Technical Account Manager

We're an innovative company at the forefront of technology, committed to ensuring our clients have the best possible experience with our platform. As we grow, we're looking for a Technical Account Manager to join our dynamic Customer Success team.

Are you a proactive problem-solver with a knack for building customer relationships? As a Tech Account Manager, you’ll be the go-to person for our clients, providing top-notch support and ensuring they get the most out of our technology platform. You'll tackle issues head-on, collaborate with various teams, and focus on driving customer success and engagement.

Key Responsibilities:

• Act as the main point of contact for clients, ensuring they receive excellent support and service.
• Offer technical assistance and guide clients through platform challenges, troubleshooting as needed.
• Build and maintain strong client relationships, understanding their goals and providing tailored solutions.
• Identify and champion opportunities for process improvements that benefit both clients and our teams.
• Confidently conduct client meetings and demonstrations to showcase our technology and best practices.
• Monitor client satisfaction and actively seek feedback to make sure their needs are met.
• Work with cross-functional teams, including sales and product development, to ensure our services meet client expectations.
• Stay informed on industry trends and product knowledge to provide well-rounded support and recommendations.

• Experience in customer service or account management, preferably in a tech or SaaS environment.
• Strong organisational skills with the ability to efficiently manage multiple client accounts.
• Excellent problem-solving abilities to understand and address client challenges.
• Technically savvy with a willingness to dive into our platform's features.
• Proactive in learning and staying updated about our software offerings.
• Confidence in leading workshops, meetings, and training sessions with clients.
• Collaborative mindset, capable of working well across various teams to deliver top-tier service.
• Passionate about technology and committed to improving the customer experience

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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