Senior Manager, Client Services

Job Summary

A company is looking for a Senior Manager, Client Services to lead customer-facing teams and enhance customer experience.

Key Responsibilities

• Drive team performance across Implementation, Professional Services, and Technical Support to deliver a cohesive client experience
• Scale and optimize service delivery processes to improve operational efficiency and support a diverse customer base
• Build and enable high-performing teams by recruiting, retaining, and developing exceptional team members

Required Qualifications

• 5+ years of experience leading technical customer-facing teams in a SaaS or FinTech environment
• Strong people leadership experience with a track record of managing remote-first teams
• Strategic thinker with operational knowledge of service delivery processes
• Exceptional stakeholder management skills with the ability to influence across departments
• Data-driven leader focused on continuous improvement of the customer journey