Senior Knowledge Management Specialist

Job Summary

A company is looking for a Senior Knowledge Management Specialist.

Key Responsibilities:

• Maintain and update a public-facing Help Center with 700+ articles, ensuring content relevance and accuracy
• Collaborate with Product Managers and Product Marketing Managers to create and publish documentation aligned with product releases
• Identify content gaps and optimize Help Center search functionality to improve user experience and reduce missed searches

Required Qualifications:

• Bachelor's degree or equivalent experience in Technical Writing, Communications, or a related field
• 5+ years of experience in authoring and managing public-facing technical documentation
• Experience maintaining a large Help Center with a focus on content quality
• Proficiency with knowledge management tools such as Zendesk, Intercom, or Confluence
• Strong analytical skills with experience in using data to optimize content and improve search performance