Senior Customer Success Operations Manager

Job Summary

A company is looking for a Senior Customer Success Operations Manager to support their Customer Success teams and enhance operational efficiency.

Key Responsibilities

• Develop and execute Customer Success operations strategies to drive revenue growth and operational efficiency
• Collaborate with cross-functional teams to align strategies and streamline processes
• Utilize analytics and reporting tools to track performance metrics and provide actionable insights

Required Qualifications

• 4+ years of experience in customer success operations within a Revenue, Sales, or Business Operations role in SaaS
• 3+ years of experience as a CRM administrator, preferably with HubSpot
• Expert-level knowledge of a modern go-to-market tech stack
• Experience in running software evaluations and implementing integrated solutions
• Firm understanding of the entire customer lifecycle and systems impact