Senior Customer Service Representative - job 2 of 20

Job Summary

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers in a remote setting.

Key Responsibilities

• Review and research incoming healthcare claim calls from providers, verifying necessary data for processing
• Document required information and communicate with providers to resolve issues effectively
• Meet performance goals related to efficiency, accuracy, quality, and attendance while assisting members with their inquiries

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of work-at-home experience
• 6+ months of customer service experience or 1+ years in a medical/standard office setting, call center, or phone support role
• Working knowledge of computers and the ability to learn new systems