Tele chat or Phone Chat Support ( Remote )

Salary: $29 per hour

Employment Type: Full time (Permanent Position)

As a remote-friendly organization, we provide our employees with flexibility, a collaborative atmosphere, and the opportunity to participate in engaging projects with high-profile clients.

Job Overview: We are seeking a communicative and detail-oriented Remote Chat Support Specialist to join our team. This full-time remote position allows you to work from any location while providing exceptional support to our customers via chat and phone.

Key Responsibilities:
• Professionally manage inbound and outbound chat and phone communications, addressing customer inquiries and providing effective solutions.
• Accurately document customer interactions and maintain comprehensive records of conversations.
• Collaborate with team members to enhance service delivery and boost customer satisfaction.
• Resolve customer complaints and concerns, ensuring a positive experience for all clients.
• Utilize various software tools to manage communications effectively and monitor customer interactions.
• Adhere to confidentiality protocols and ensure data security at all times.
• Provide regular feedback and reports on chat and call metrics, along with customer issues encountered.

Qualifications:
• At least 2 years of experience in a customer service or support role, preferably in a remote environment.
• Proficient in computer skills and familiar with chat and call management systems.
• Excellent communication and interpersonal skills, with a strong ability to connect with customers.
• Proven ability to work independently while being an effective team player.
• Strong problem-solving capabilities and the ability to manage multiple tasks efficiently.
• A high school diploma or equivalent is required; additional education in a relevant field is an advantage.

Why Work With Us:
• Competitive salary and benefits package.
• Flexibility to work from any location as a remote employee.
• Inclusive and collaborative work culture.
• Opportunity to engage in diverse projects with esteemed clients across various industries.
• Continuous learning and professional development opportunities.