Senior Customer Service Representative - job 2 of 3

Job Summary

A company is looking for a Senior Customer Service Representative to provide support and information to members regarding their health care needs.

Key Responsibilities

• Handle a high volume of calls related to patient billing, payment plans, and general customer concerns
• Process billing adjustments, refunds, and respond to written inquiries regarding billing issues
• Research and resolve complex billing issues while maintaining compliance with regulations

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of customer service experience or relevant experience in a medical office or call center
• Proficient in using computers and navigating complex systems
• Ability to work full-time during assigned shift schedules