Senior Call Quality Specialist

Job Summary

A company is looking for a Senior Call Quality Specialist.

Key Responsibilities

• Review and score phone calls and casework from patient support programs
• Provide feedback to team members and report on performance trends
• Ensure compliance with company rules, privacy laws, and quality standards

Required Qualifications

• High school diploma or GED; college or certification is a plus
• 3+ years of experience in healthcare support, case management, or call center roles
• Experience in reviewing and auditing calls, documents, or case files
• Strong computer skills, particularly in Excel, Outlook, and Word
• Bilingual in Spanish is a plus