Senior Business Operations Manager

Job Summary

A company is looking for a Senior Business Operations Manager in Customer Success.

Key Responsibilities

• Lead the execution and governance of defined Customer Success processes
• Establish frameworks and controls to ensure process consistency and quality
• Monitor and report compliance, performance, and operational risk

Required Qualifications

• 10+ years' experience in operations, governance, or compliance leadership, ideally in a SaaS or Customer Success environment
• Proven ability to establish and enforce governance frameworks at scale
• Strong cross-functional stakeholder management skills
• Analytical mindset with a track record of using data to drive performance
• Demonstrable experience in Business Process Mapping or related qualifications