Senior Account Manager - job 3 of 5

Job Summary

A company is looking for a Senior Account Manager.

Key Responsibilities

• Develop and execute strategic plans to identify upsell and cross-sell opportunities for products
• Serve as the primary contact for client inquiries and lead business reviews to present performance insights
• Collaborate with internal teams and external partners to ensure high customer satisfaction and retention

Required Qualifications

• 5+ years of experience managing complex B2B/B2C SaaS accounts with a focus on retention and expansion
• Expertise in SaaS metrics and customer lifecycle management
• Proficiency with tools like Salesforce and Gainsight for analyzing metrics
• Proven negotiation skills aligning customer goals with company objectives
• Strong data-driven mindset for tracking account metrics and engagement