Technical Account Manager

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description:

Nielsen is a leading online research company specializing in high tech measurement solutions that provide clients with a comprehensive understanding of the online world. The role of the Technical Account Manager would consist of working directly with clients along with the Sales Team, Sales Support Team, and Ad Operations to ensure the diverse product offerings are delivered successfully to the client while also supporting the technical needs of clients.

• Serves as the Technical expert for tagging processes/products
• Ability to manage multiple digital campaigns in parallel, involving campaign creation and monitoring of correct output
• Ability to troubleshoot and solve technical tagging client inquiries to answer all BAU client requests
• Monitors and analyzes campaign performance and conducts QC checks.  Consolidates and reports results out to clients
• Assists the team in product/solution presentations to internal teams and clients
• Responds to client requests in a timely manner; consistently follows through on issue resolution
• Helps clients correctly implement and test the Nielsen tags on their digital advertising campaigns and troubleshoots implementation issues as the Technical Expert
• Escalates/engages support as required to ensure timely turnaround time to clients
• Knowledgeable about or able to quickly adopt Ad Tagging processes and products to ensure compliance and meeting of delivery schedules/SLAs. Understands relationships of processes to upstream and downstream teams
• Works across cross-functional teams as needed (Ops, Tech, Engineering, Clients, Client Services)
• Ability to easily support new assignments by transferring campaign knowledge from one campaign to another with limited additional training

• 4 year college degree or 2+ years of comparable work experience
• Proven record of delivering quality results on time
• Uses logic to analyze data and to draw conclusions and convey or provide advice or consultation to business leaders
• Ability to communicate clearly, concisely and effectively both verbally and in written communication
• Proficient with Microsoft Office and Google tool suite.  Experience with Salesforce preferred
• Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic javascript
• Uses discretion and exercises good judgment in making decisions
• Creative problem-solving skills and unyielding focus on client satisfaction
• Aptitude for learning new systems and processes
• Strong interpersonal skills and the ability to get work with others effectively 
• Ability to multitask and prioritize in order to effectively support multiple ‘business-critical’ projects/client engagements at once

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance. 

A reasonable estimate of salary range for a new employee to be offered this role would be between $38,000-$155,000 which would be adjusted based on each employee's geographic location.  The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.