Seasonal Customer Support Associate

Job Summary

A company is looking for a Seasonal Customer Support Representative.

Key Responsibilities

• Provide timely, friendly, and professional responses to customer inquiries via phone and email
• Serve as the voice of the customer and escalate technical issues as needed
• Actively listen to troubleshoot issues and maintain customer accounts per department policies

Required Qualifications

• Two years of experience on the Trackwrestling platform
• Two years of customer service experience preferred
• Strong time management skills
• Computer knowledge
• Ability to work flexible shifts during peak volumes