Seasonal Bilingual Support Supervisor

Job Summary

A company is looking for a Seasonal Bilingual Agent Support Supervisor.

Key Responsibilities

• Monitor and analyze individual and team performance metrics to identify coaching opportunities
• Provide support and leadership to ensure productivity among seasonal support staff
• Collaborate with cross-functional teams to surface support trends and implement process improvements

Required Qualifications

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Fluency in spoken and written Spanish
• 2+ years of previous customer service management experience
• 5+ years of combined education, work, and/or volunteer experience
• A dedicated workspace free of background noise and distractions