Seasonal Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual.

Key Responsibilities

• Build rapport and respond to plan participants with compassion and professionalism via phone, email, and instant message
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while providing accurate information
• Maintain and document complete and accurate call and case notes, participating in team meetings and training as required

Qualifications

• High School degree required; Associate or Bachelor's degree is a plus
• Experience working in a customer service-related field
• Ability to work in a structured environment and adhere to posted work schedules
• Experience using Microsoft Office and ability to manage multiple computer windows
• Ability to type 30 words a minute