Salesforce Application Support Specialist

Job Summary

A company is looking for a Salesforce Application Support Specialist responsible for providing Tier II technical support for Salesforce operations.

Key Responsibilities

• Monitor Salesforce integrations, dashboards, automations, and backups daily
• Research and resolve Tier II support case escalations, documenting issues and identifying root causes
• Manage Salesforce and installed package releases, ensuring operational stability and scalability

Required Qualifications

• BA/BS degree in Computer Science, Engineering, or equivalent technical experience
• 3+ years of experience supporting the Salesforce platform (Sales Cloud, Service Cloud, etc.)
• 3+ years as a Salesforce Administrator, Business Analyst, or Consultant in a customer-facing role
• Preferred Salesforce Certifications: Administrator, Advanced Salesforce Administrator, Consultant
• Understanding of technical capabilities of Visual Force, APEX APIs, and APEX Triggers