Arkansas Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Process member payments, update member information, and handle policy terminations and reinstatements
• Provide accurate coverage information and assist with prior authorization and referral processes
• Answer claims inquiries, provide status updates, and assist with claims reconsideration requests

Required Qualifications

• High School Diploma or GED required
• At least two years of experience in claims examination, health insurance, customer service, or a related field
• Solid understanding of healthcare terminology, including ICD-9 and ICD-10 coding
• Ability to clear a criminal background check
• Strong computer experience, including data entry and screen navigation