Renewal Success Specialist

Job Summary

A company is looking for a Senior Renewal Success Specialist to drive customer retention and manage a portfolio of clients.

Key Responsibilities

• Develop an expert understanding of the platform and its use cases
• Analyze customer health data to identify churn risks and implement interventions
• Engage with at-risk customers to understand their challenges and collaborate on tailored mitigation plans

Required Qualifications

• 3+ years of experience in Customer Success within a SaaS organization
• Experience managing a large customer portfolio and collaborating with internal teams
• Familiarity with Gainsight and Salesforce is a plus
• Strong organizational and time management skills
• Tech-savvy with a willingness to learn and adapt in a fast-growing environment