Spanish Speaking Client Care Consultant for Online Payment Platform – Full-time

Patrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you!

Key Responsibilities
• Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat.
• Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform.
• Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience.
• Proactively resolve customer issues by troubleshooting problems and providing effective solutions.
• Keep records of customer interactions and issues for continuous service improvement.
• Work closely with cross-functional teams to enhance the customer support experience.
• Adhere to compliance and security protocols to maintain client confidentiality and safety.

Requirements
• Fluent in both Spanish and English, with excellent verbal and written communication skills.
• Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage.
• Strong knowledge of online payment systems and financial transactions.
• Outstanding problem-solving skills and a proactive approach to customer care.
• Ability to work independently in a remote environment while being adaptable to varying customer needs.
• Familiarity with support tools and software, including CRM systems.
• Commitment to maintaining a positive customer experience and reputation.

Benefits
• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks

Patrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you!

Key Responsibilities
• Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat.
• Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform.
• Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience.
• Proactively resolve customer issues by troubleshooting problems and providing effective solutions.
• Keep records of customer interactions and issues for continuous service improvement.
• Work closely with cross-functional teams to enhance the customer support experience.
• Adhere to compliance and security protocols to maintain client confidentiality and safety.

Requirements
• Fluent in both Spanish and English, with excellent verbal and written communication skills.
• Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage.
• Strong knowledge of online payment systems and financial transactions.
• Outstanding problem-solving skills and a proactive approach to customer care.
• Ability to work independently in a remote environment while being adaptable to varying customer needs.
• Familiarity with support tools and software, including CRM systems.
• Commitment to maintaining a positive customer experience and reputation.

Benefits
• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks