Remote Technical Support Specialist - job 1 of 2

Job Summary

A company is looking for a Client Services Technical Support Specialist.

Key Responsibilities

• Provide technical and customer support via phone and chat, handling 25-50 calls per day
• Troubleshoot login issues, password resets, and technical product questions
• Accurately document all customer interactions in a CRM and collaborate with internal teams to resolve complex issues

Required Qualifications

• One or more years of customer service, call center, IT support, or healthcare admin experience
• Basic computer literacy, including Microsoft Office proficiency
• Typing speed of 45 or more words per minute
• Reliable high-speed internet (minimum 10 Mbps upload / 20 Mbps download speeds)
• High school diploma or equivalent (Bachelor's degree preferred but not required)