Remote Support Associate

Job Summary

A company is looking for a Support Associate (Remote).

Key Responsibilities

• Ensure uninterrupted internet connectivity and a productive work environment at home
• Work an assigned schedule within operating hours and answer customer queries in a timely manner
• Provide excellent customer service and maintain focus on customer issues in a fast-paced environment

Required Qualifications

• Must be 16 years or older to apply
• Ability to use Multicraft control panel software and WHMCS billing system
• Flexible working schedule, including availability for weekends and holidays
• Demonstrated ability to empathize with customers and prioritize their needs
• Ability to maintain regular and reliable attendance