Remote Healthcare Call Center Rep - job 2 of 4

Job Summary

A company is looking for a Remote Healthcare Call Center Representative.

Key Responsibilities

• Manage incoming calls regarding benefits, enrollment, eligibility, invoicing, claims, and related topics
• Explain Medicare Part D and Part C Medicare Advantage Programs and address customer inquiries
• Utilize multiple client systems to provide accurate information and strive for one-call resolution

Required Qualifications, Training, and Education

• High school diploma, GED, or college degree
• Successful completion of customer service assessment and typing test
• Mandatory paid training program with 100% attendance required
• Successful completion of a background check
• Must have a home internet connection meeting specified bandwidth requirements