Incident Manager - job 1 of 2

Job Summary

A company is looking for a CSS Incident Manager.

Key Responsibilities

• Lead response efforts for customer-facing reliability and security incidents, coordinating across teams
• Manage incident communication, providing timely updates and situation reports to stakeholders
• Collaborate with teams to improve incident management processes and cultivate a culture of continuous learning

Required Qualifications

• 7+ years of experience in incident response leadership
• 5+ years in customer service or support roles within SaaS or technology sectors
• Experience in 24/7 support environments with on-call rotation availability
• Hands-on experience with AI-driven tools and incident management platforms
• Ability to work autonomously in fast-paced, distributed environments