Remote Customer Support Agent

Join Our Team as a Customer Support Specialist at GoVets!

Are you a self-driven, passionate individual with a strong track record of delivering exceptional customer service? If so, we invite you to become a vital part of our team at GoVets, the Nation’s Largest Veteran-Owned Online Store. We are in search of a Customer Service Support Specialist who can consistently provide outstanding support to our valued customers. At GoVets, we take pride in delivering results and maintaining the highest standards of professionalism.

Customer Service Support Specialist Duties and Responsibilities:

As a Customer Service Support Specialist, your responsibilities will include:
• Managing GoVets Call Volume and addressing a variety of customer requests, including:
• Handling inquiries for Order updates
• Providing support for login and password reset requests
• Responding to inquiries about Product Lead Times
• Answering general questions about GoVets
• Effectively resolving Customer Complaints
• Assisting with return requests
• Coordinating incoming packages received at the office, printing shipping labels, packing, and coordinating pickups with UPS/FedEx
• Communicating with suppliers via phone and email
• Scheduling appointments or follow-up calls with customers to obtain sales quotes from our GoVets Sales Specialists
• Providing support for other assigned tasks during periods of low call volume, which may involve:
• Assisting with Chat Requests
• Responding to Customer Emails
• Following up on existing/older GoVets Orders
• Collaborating seamlessly with other GoVets staff members to ensure a smooth and comprehensive support experience across all communication channels

General Qualifications:

To be considered for this role, you must meet the following criteria:
• Experience: A minimum of 3 years of experience with Microsoft Office (Outlook, Excel, Word).
• Typing Skills: Exceptional typing skills, with a minimum speed of 50 words per minute.
• Communication Skills: Outstanding verbal and written communication skills.
• Ability to Work Independently and Remotely: You should be able to work independently and remotely.
• Education: High School Diploma or GED Required. AA/BA Preferred.
• Citizenship: Must be a US Citizen.

Equipment Requirements:

You should have access to the following equipment:
• PC or Laptop with sufficient processing power and RAM to operate multiple applications and browser tabs/windows concurrently. Operating Systems: Windows 11.
• Up-to-date anti-virus software installed.
• USB noise-canceling headset preferred.
• High-speed, hardwired internet connection (no Wi-Fi or satellite).

Additional Information:
• Location: This is a remote/work from home position.
• Office Hours: 9:00 am – 5:00 pm, Monday through Friday.
• Position Type: This is a 1099/Contract position.

About GoVets:

GoVets is the Nation’s Largest Veteran-Owned Online Store, committed to providing top-quality products with 100% free shipping within the 48 contiguous United States. Our product categories range from office supplies, furniture, and electronics to industrial tools and equipment, janitorial supplies, and more. We proudly contribute a portion of each sale to veteran non-profit causes of national significance.

Join us at GoVets and be part of a team dedicated to excellence, service, and supporting the veteran community.

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Expected hours: 25 – 40 per week

Shift:
• 8 hour shift

Pay may depend on skills and/or qualifications

Work Location: Remote