Remote Customer Service Representative - job 2 of 13

Job Summary

A company is looking for a Remote Customer Service Representative to provide exceptional customer experiences for parent-clients.

Key Responsibilities

• Act as the primary resource for parent-clients, addressing their concerns promptly
• Build and maintain positive relationships with parents and students through exceptional service
• Provide support and consultation to potential customers via WeChat, email, and phone calls

Required Qualifications

• Previous customer service or customer-facing experience is highly desired
• Fluency in Mandarin (speaking, reading, and writing) is essential
• Ability to work in a remote, fast-paced, and dynamic environment
• Passion for learning and a willingness to tackle challenges within a team
• Comfortable with quick and clear communication