Remote Claims Service Representative

Overview

We are seeking a responsive and empathetic Claims Service Representative to assist clients throughout the claims process. You’ll ensure timely communication, accurate documentation, and a smooth experience for customers managing insurance-related claims.

Responsibilities
• Guide customers through claims procedures and requirements
• Collect and verify necessary documentation
• Maintain updated records in claims management and CRM systems
• Escalate complex or urgent cases to appropriate teams
• Provide compassionate and clear communication throughout the process

Qualifications
• Experience in claims processing, insurance, or customer service preferred
• Excellent communication and documentation skills
• Strong problem-solving and follow-up abilities
• Familiarity with CRM and digital document tools
• Calm and composed under pressure

Benefits
• Remote work environment
• $20–$22 per hour
• Health insurance (full-time only)
• Paid time off (full-time only)
• Training and process documentation provided

Company DescriptionJV Telesales is a contract inside‐sales and customer service powerhouse that partners with brands across retail, e-commerce, consumer services, and emerging tech to turn phone conversations into revenue or support assistance. Flexible scheduling, transparent metrics, and performance‐based pay mean our team members grow as fast as they sell, while clients gain a scalable, results‐focused sales force without the overhead of an in‐house call center.