Remote Chat Support Representative - job 2 of 3

Overview

We are hiring a Chat Support Representative to assist clients via live chat. This role is ideal for someone who enjoys written communication, thrives in a fast-paced setting, and wants to help customers in real time.

Responsibilities
• Handle incoming live chats and respond quickly with accurate information
• Assist clients with questions about insurance licensing, processes, and documentation
• Use chat templates and personalize responses when appropriate
• Log interactions and case notes into the CRM system
• Collaborate with the support team to resolve issues efficiently

Qualifications
• Previous experience in live chat or online customer support preferred
• Strong written communication and multitasking skills
• Proficient with Google Workspace and CRM tools
• Fast typing speed and attention to detail
• Calm and focused under pressure

Benefits
• Remote, flexible work schedule
• $20–$22 per hour
• Health insurance (full-time employees)
• Paid time off (full-time employees)
• Friendly team and training support

Company DescriptionWe are a growing company looking to hire motivated individuals!