Remote Call Center Sales Representative (Texas)

About the position

As a Remote Call Center Sales Representative, you will be responsible for selling high-value products, such as appliance maintenance agreements, to customers of Sears and other clients. The role requires strong influencing skills, a passion for customer service, and integrity. The company offers training and a supportive environment to help you succeed in achieving outstanding compensation potential.

Responsibilities
• Contacts customers via telephone to sell product Maintenance and Protection Agreements
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• Engages decision-makers and applies skills in communication, customer service, and problem-solving
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• Delivers a sales presentation that is partially scripted, adapting as needed
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• Offers the best value for the customer in terms of price, discounts, and additional products
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• Stresses features and benefits of the Protection Agreement
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• Fields questions and overcomes objections raised by customers
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• Corrects customer information on record when appropriate
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• Closes the sale while respecting the customer’s rights
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• Mails proposals and literature when requested
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• Follows through and calls back as per commitments
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• Works with team members to provide high-level customer service and meet team goals
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• Complies with selling policies, procedures, and company ethics
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• Completes leads, sales processing, and recording
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• Performs other duties as assigned

Requirements
• High school diploma or equivalent
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• Less than one year of related experience
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• 18 years of age or older
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• Ability to complete internal documentation
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• Ability to present information to and communicate with customers and associates
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• Ability to perform basic arithmetic operations
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• Ability to apply reasoning and comprehension to carry out instructions
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• Ability to deal with problems involving concrete variables
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• Ability to demonstrate good intuition
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• Ability to be assertive, self-motivated, and possess drive
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• Ability to communicate effectively in spoken and written English
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• Ability to enter data efficiently using a keyboard and operate a mouse
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• Ability to meet physical requirements of frequent sitting and some standing and walking
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• Ability to maintain composure in difficult situations

Nice-to-haves
• Sales experience in person or over the phone

Benefits
• Hourly compensation with performance-based incentives
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• Training and development opportunities
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• Supportive work environment