Regional Customer Success Manager

Job Summary

A company is looking for a Regional Manager of Customer Success.

Key Responsibilities

• Lead and develop a high-performing team of Customer Success Managers
• Drive customer retention and account growth through proactive engagement and strategic planning
• Ensure consistent execution of Customer Success processes and collaborate cross-functionally to enhance customer experience

Required Qualifications

• 3-5+ years of experience in customer success, account management, or sales, with at least 2 years in a leadership role
• Experience in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred)
• Proven ability to deliver results in customer retention and account growth
• Strong coaching and people management skills
• Bachelor's degree in Business, Marketing, or related field (or equivalent experience)