Provider Customer Service Representative

Description:
• This is a fully remote position within the Central time zone
• Training will be conducted virtually
• Benefit & Eligibility training will be 9 weeks (No PTO)
• Permanent Schedule: M-F 8.10am-4.40pm
• The role of the Customer Service Representative is to be customer-focused by putting people first during every interaction
• Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues

Requirements:
• Experience in a production environment
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
• Strong communication and problem-solving skills
• Empathy towards customers’ needs and concerns
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction / high volume-based environment

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Other benefits depending on eligibility