Customer Support Specialist (Junior or Mid)

Dear job seeker,

We’re looking for a Customer Support Specialist (Junior or Mid) with strong curiosity and foundational technical skills, ready to support users and infrastructure in a dynamic IT environment.

🖥️ What you’ll do:

• Support system installation, configuration, and maintenance.
• Monitor performance and troubleshoot common issues.
• Work on automation scripts and document internal tools.
• Collaborate with the IT team on infrastructure tasks.

🖥 Operating Systems (Windows & Linux):

• Basic OS concepts: memory, processes, executables, user space.
• Understanding of IP/DNS/host configurations and where they are stored.
• Ability to manage Windows services.
• Familiar with CMD/PowerShell and Linux shell commands.
• Comfortable navigating Linux file systems.
• Basic scripting (bash or similar) is a plus.

🌐 Networking: Basic knowledge of the TCP/IP stack.

🗄 SQL & Virtualization:

• Basic SQL: write simple queries with conditions.
• Familiarity with relational DBMS is a plus.
• Experience with virtual machines, VDI.
• Knowledge of containers (Docker/Podman) is a bonus.

🌍 Language:

• Good written and spoken English - working with international teams.

🤝 Here’s our part of the deal:

• Mentorship & learning from experienced engineers.
• Access to internal training and real projects.
• Friendly, flexible, and supportive team.
• Growth potential & long-term career paths.

🌟 Why join us?

• Growth opportunities: be part of a team that is expanding globally and contribute to our success.
• Innovative environment: work with cutting-edge technology and industry trends.
• Dynamic culture: thrive in a fast-paced, results-driven environment.

We are fme, an innovative company with 20 years of experience in digital transformation, mature enough to handle complex projects, yet young at heart, providing a modern work environment for our team. As part of the fme Group, headquartered in Braunschweig, Germany, we have subsidiaries in Germany, Romania, the United States, and India. 

Our mission is to help enterprises accelerate critical business processes, improve decision-making, and ensure information security and compliance using Enterprise Content Management, Business Intelligence, and Cloud technologies.