Provider Customer Service Representative - job 1 of 5

Description:
• Fully remote position within the eastern time zone
• Training will be conducted virtually
• Benefit & Eligibility training will be 9 weeks (No PTO)
• Permanent Schedule: M-F 8.10am-4.40pm
• Role involves customer-focused service and creating simplicity through effective communication
• Must handle callers with courtesy and professionalism
• Position connects members, providers, and hospitals

Requirements:
• Experience in a production environment
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred
• Strong communication and problem-solving skills
• Empathy towards customers’ needs and concerns
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction / high volume-based environment

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
• Many other benefits depending on eligibility