Professional Services Operations Manager

Job Summary

A company is looking for a Professional Services Operations Manager to support and optimize the sales and delivery of professional services.

Key Responsibilities

• Collaborate with Sales and Professional Services teams to create service proposals and manage scoping
• Enhance Salesforce workflows and create reports to monitor key operational metrics
• Manage the full lifecycle of Statements of Work (SOWs) and improve operational processes related to service sales

Required Qualifications

• 3-5 years of experience in professional services operations, sales operations, or business analysis
• Strong proficiency in Salesforce, including custom objects and reporting
• Experience in managing the operational side of project-based work
• Ability to analyze business operations and present insights to leadership
• Familiarity with financial metrics such as bookings and revenue forecasting