Platform Experience Manager

Job Summary

A company is looking for a Platform Experience Manager to join their Customer Experience team.

Key Responsibilities

• Provide technical support and issue resolution for customer inquiries through various channels
• Lead customer training sessions and develop solutions to enhance platform utilization
• Act as a subject matter expert, updating training materials and facilitating customer feedback to drive platform improvements

Required Qualifications

• 3+ years of experience in a customer-facing role with technical support and training
• Prior experience in adtech or performance marketing
• Proficiency in troubleshooting technical problems and communicating with engineering teams
• Experience in developing and delivering individual or group training sessions
• Strong analytical skills to identify and resolve customer issues