Payroll Supervisor – Fully Remote!

Join our work-from-home team.

Payroll Supervisor

EngageCX is a virtual call center offering options for those dedicated to working from home since 2009.
The company is passionate about transforming how businesses connect with their customers, staying true to our core values, and delivering the required service levels to our customers.

We seek an experienced and detail-oriented Payroll Supervisor to take ownership of the weekly payroll for over 300 contractors and employees. This excellent remote opportunity allows you to work from any of the 22 states we hire in the United States. You will work closely with the accounting and HR teams to ensure payroll excellence. We would love to hear from you if you are passionate about thriving in a dynamic, fast-paced environment and enjoy improving processes, embracing change, and collaborating with teams.

Key Responsibilities:
• Oversee the accurate and timely organization and processing of US payroll for 300+ contractors and employees, ensuring time and attendance for agents, leads, and supervisors. are correctly processed.
• Issue Resolution: Troubleshoot time and attendance documents and inputs from operations to ensure correct payroll processing, resolve data and system issues, and work with teams to quickly identify and resolve any challenges.
• Strive for process improvement by recommending and implementing changes to operating documents and processes to streamline payroll and timekeeping.
• Provided support and problem-solving for the weekly pay of employees and contractors, ensuring they understood their payroll information and resolved any inquiries.

Requirements:
• Experience: 5+ years of domestic payroll processing experience, with a strong understanding of payroll timekeeping and processing.
• Experience with Paychex Payroll software and knowledge of other payroll systems.
• Strong Excel skills (intermediate level or above).
• Leadership: Proven ability to work and lead effectively within a cross-functional operations team. Get your ideas across and accepted!
• Timekeeping and Attendance to support payroll accuracy. Extensive experience with payroll processing.
• Problem-solving & Time Management: Strong analytical and troubleshooting skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Collaboration & Communication: Exceptional interpersonal and communication skills, with the ability to work effectively.

Why This is a Great Opportunity:
• Work from Anywhere: This fully remote role allows you to work from the comfort of your home, providing a flexible work-life balance.
• Collaborative Team Environment: You will work closely with teams to streamline processes and ensure payroll excellence.
• Impact & Growth: Join a growing team and help improve and scale our payroll systems while impacting the organization’s payroll operations.
• Thrive in an environment that embraces change and values your contributions to the company’s growth and success.

We hire in the following 22 states:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.

Company DescriptionEngageCX is a virtual call center offering fully remote opportunities with room for growth and advancement since 2009.