Payments Monitor Analyst

Job Summary

A company is looking for a Payments Operations Analyst.

Key Responsibilities

• Monitor payment agents' disputes and provide quality ratings based on team goals
• Develop onboarding plans and assist in training new team members on products and protocols
• Analyze team metrics and provide performance reports, proposing improvements for chargebacks and fraud prevention

Required Qualifications

• Strong analytical skills with a focus on identifying improvement opportunities
• Advanced proficiency in Excel for creating reports and dashboards
• Experience using data tools for analysis
• Organized and self-driven with a detail-oriented approach
• Familiarity with project management tools like ClickUp or Jira is a plus