Patient Services Specialist - job 1 of 3

Job Summary

A company is looking for an Experienced Patient Services Specialist I to provide customer service support to patients regarding their medical bills remotely.

Key Responsibilities

• Responds to patient inquiries about healthcare accounts and assists with understanding their responsibilities
• Handles incoming calls and ensures timely responses to service center inquiries via multiple communication channels
• Researches billing issues, educates patients on their accounts, and connects them to appropriate resources for financial assistance

Required Qualifications

• High school diploma or G.E.D.; Associate's degree in a related field preferred
• Three years of Call Center experience and one year of billing experience
• Six months of remote work experience
• Experience in healthcare/medical office customer service is strongly preferred
• Ability to interpret insurance billing processes and technical skills in navigating online systems