Patient Engagement Specialist - job 3 of 4

Job Summary

A company is looking for a Contact Specialist who provides exceptional customer service while scheduling patients.

Key Responsibilities

• Supports inquiries for registration, general information, clinical connection, work queue, and messaging
• Acts as the first point of contact for inbound and outbound patient care inquiries and requests
• Utilizes CRM to perform customer support and resolve issues, while communicating proactively about patient care and process improvements

Required Qualifications

• High School Diploma or GED; college experience preferred
• 1-2 years of customer service experience required; contact center experience preferred
• Medical terminology knowledge preferred
• Solid computer skills and ability to navigate complex systems are required
• Prior healthcare experience and medical insurance knowledge are a plus