Operations Support Specialist - job 1 of 2

Job Summary

A company is looking for an Operations Support II-COE.

Key Responsibilities

• Review and investigate check orders flagged for fraud to determine authenticity and document actions taken
• Perform order resolution by verifying customer and order information through outbound calls and handling incoming inquiries
• Identify and report trends in fraud behavior, collaborating with team members for unusual cases

Required Qualifications

• High School diploma or GED with 2 years of customer support experience
• 1 year of experience in a related field
• Proficiency in PC and Microsoft Office
• Must be 18 years of age or older