Online Help Desk Technician

Job Summary

A company is looking for an Online Help Desk Technician to support faculty and students with technical issues related to online educational systems.

Key Responsibilities

• Provide feedback on user opinions to identify trends and areas for improvement
• Resolve user problems and escalate issues as necessary
• Conduct online system testing and provide website maintenance

Required Qualifications

• 1-2 years of experience in a customer service position, preferably in help desk support within an educational setting
• Excellent knowledge of PC and Mac operating systems, mobile OS, and Microsoft Office suite
• Strong understanding of Internet browsers and navigation
• Proficient troubleshooting skills and ability to work collaboratively with staff, faculty, and students
• Familiarity with specialty software such as Adobe Creative Cloud Suite is a plus