NY Workers Comp CSR Supervisor

Job Summary

A company is looking for a NY Workers Comp Customer Service Supervisor.

Key Responsibilities

• Manage the medical file review process, ensuring timely processing and accurate notation of cases
• Train and supervise the Customer Service Representative team, conducting audits and providing coaching as needed
• Maintain client communication, providing updates and ensuring proper documentation for cases

Required Qualifications

• An Associate's Degree or Bachelor's Degree is preferred
• Experience supervising or managing teams is critical
• Business experience in a healthcare and/or insurance setting is preferred
• Computer literacy and typing skills are essential