Nights & Weekends CSR

Job Summary

A company is looking for a Nights & Weekends Customer Service Representative (CSR) for part-time remote work.

Key Responsibilities

• Engage callers and accurately collect and input lead information into the client's CRM
• Follow account-specific instructions for appointment scheduling and call dispatch procedures
• Manage call outcomes and escalate issues as necessary while maintaining exceptional customer service

Required Qualifications

• Experience with ServiceTitan is required
• 2+ years in a high-volume virtual call center
• 1+ years in a customer-facing role for HVAC/Plumbing or Electrical contractors
• Ability to type 30 wpm with 94% accuracy
• High school diploma or equivalent education required