New Mexico Licensed Call Center Rep - job 1 of 2

Job Summary

A company is looking for a Call Center Representative to assist customers in a fast-paced environment.

Key Responsibilities

• Support customer inquiries regarding insurance policies, coverage, and billing issues while offering additional products
• Provide expertise on products and services to ensure appropriate insurance coverage through benefits selling
• Assist customers involved in accidents by setting up new claim reports and demonstrating empathy

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Property & Casualty license required for sales roles, with training provided for those not already licensed
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Must have a designated workspace and high-speed internet for remote work