Mortgage Client Success Specialist

Job Summary

A company is looking for a Client Success, Mortgage Specialist.

Key Responsibilities:

• Respond to customer inquiries regarding mortgage loans, applications, and payments
• Guide customers through the mortgage application and approval process
• Collaborate with internal teams to resolve customer queries and ensure compliance

Required Qualifications:

• 2-5 years of experience as a Loan Officer, Loan Processor, or in customer support within the mortgage industry
• Understanding of mortgage processes, terminology, and regulations
• Strong analytical and problem-solving abilities
• High level of accuracy in handling customer inquiries and documentation
• Ability to multitask and prioritize in a fast-paced environment