Mid Service Desk Liaison

Job Summary

A company is looking for a Mid Service Desk Liaison (SDL).

Key Responsibilities

• Act as the primary point of contact between end users and the IT service desk
• Monitor and track IT incidents and service requests, ensuring timely resolution
• Analyze incident trends and recommend proactive solutions for recurring issues

Required Qualifications

• Bachelor of Science in Information Technology or related field
• 2-4 years of experience supporting the Service Desk
• ITIL certification preferred
• Must be a U.S. Citizen
• No physical requirements needed for this position