Merchant Success Manager

Job Summary

A company is looking for a Merchant Success Manager, Mid-Market.

Key Responsibilities

• Manage revenue retention and expansion goals for mid-market merchants through renewals and growth opportunities
• Build long-term relationships with merchants by conducting QBRs and providing data-driven insights
• Increase product adoption by customizing feature updates and maintaining regular merchant engagement

Required Qualifications

• 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment
• Proven track record of managing renewals and achieving revenue goals
• Experience delivering QBRs and using data to guide strategy
• Ability to work cross-functionally and influence product development with customer feedback
• Proactive problem-solving skills with a focus on building authentic customer relationships